Subscriptions

Control when/if you want to sync subscriptions with current product prices and selling plan settings.

Adjust the prices of subscription products and variants in bulk.

Offer recurring purchases on any product. Customers subscribe at checkout and receive automatic renewals at the frequency you set. The foundation of predictable recurring revenue.

Configure weekly, fortnightly, monthly, or custom billing intervals. Match the renewal cadence to how quickly customers actually use the product.

Customers manage their subscriptions from the storefront. View upcoming shipments, modify orders, skip cycles, and apply loyalty points. All from their account page without contacting support.

View and manage all subscription contracts from the Roadmap admin. See contract details, upcoming and past orders, customer loyalty data, and subscription timeline in one place.

See every upcoming renewal and every past order for any subscription contract. Full visibility into what is coming next and what has already been processed.

Every action on a subscription contract is logged in a timeline. Renewals, modifications, loyalty redemptions, payment retries, and admin changes are all recorded with timestamps.

Combine multiple subscription renewals for the same customer into a single order when they fall on the same day. One shipment, one transaction, cleaner order history.

When subscriptions share the same billing frequency, Roadmap uses Shopify native contract merging to create one combined order. No workarounds needed.

Bundling same-day renewals means one shipment instead of multiple. Fewer packages, lower shipping costs, less operational noise for your fulfilment team.

Customers see one bundled order instead of three separate ones. Reduces confusion, lowers support tickets, and makes the subscription experience feel considered.

When a subscription payment fails, Roadmap retries automatically on a schedule you configure. No manual intervention. No lost revenue from a single card decline.

Set the maximum number of retry attempts from 1 to 10. Control how persistent the recovery effort is before marking a subscription as failed.

Set the number of days between each retry attempt. Space retries out to give customers time to update their payment method before the next attempt.

See the exact timeline of what will happen after a payment fails. Each retry attempt and the final failure date are shown before you save. No guessing.

Automatically send Shop Pay customers an email with a link to update their payment method when a charge fails. Customers fix the issue themselves without contacting support.

Edit the payment update email template to match your brand voice. Control the message, the instructions, and the support contact information.

See the dunning status of every subscription contract in the admin. Know which subscriptions are in retry, how many attempts have been made, and when the next retry is scheduled.

Automatically apply Shopify customer tags based on subscription milestones. As customers renew or subscribe to more products, their tag updates to reflect the highest threshold they have reached.

Apply tags based on the total number of subscription orders a customer has placed. First order, third renewal, tenth renewal - each milestone gets its own tag.

Apply tags based on the total number of subscribed products across all orders. Customers subscribing to multiple products progress faster through tag thresholds.

Define as many tag thresholds as you need. Set the count and the corresponding tag for each milestone. Roadmap applies the highest matching rule automatically.

When a customer reaches a higher threshold, the previous milestone tag is automatically removed and the new one is applied. Only one auto-tag is active at a time. Clean, predictable segmentation.

See exactly which thresholds map to which tags before you save. The preview panel shows the full rule set so you can confirm the logic is correct.

Turn auto-tagging off without losing your configured rules. Toggle it back on when you are ready. Rules persist even when the feature is disabled.

Customers access their subscriptions from the storefront account page. View active subscriptions, upcoming shipments, and manage their renewal schedule.

Customers can view and manage their subscription from the portal. See what is coming in the next shipment, when it is due, and what options are available.

Customers apply loyalty points to their upcoming subscription order directly from the storefront portal. Points convert to a discount on the next renewal.

Customers can skip a cycle or make changes to their upcoming order without contacting support. Self-service reduces churn and lowers support volume.

Customers earn loyalty points on every subscription renewal automatically. Points accumulate with each billing cycle. Subscribers become your most rewarded customers over time.

Loyalty points can be redeemed against upcoming subscription orders. Customers apply points from the storefront. Admins can apply points to any upcoming cycle from the dashboard.

If a subscription order is modified after a loyalty redemption, points are automatically refunded. No manual correction needed. The customer is notified and can reapply.

Apply promotional discounts and gift-with-purchase offers to subscription orders. First-order discounts, ongoing subscriber perks, or tier-based subscription pricing.

Push subscription events into Klaviyo. Renewal processed, payment failed, subscription created, milestone tag applied. Build email and SMS flows triggered by real subscription behaviour.

Use subscription events as triggers in Shopify Flow. Automate workflows when subscriptions are created, renewed, or when a payment fails. Tag customers, notify your team, or trigger follow-up actions.

Configure subscriptions, bundling, dunning, and auto-tagging from the Roadmap dashboard. No liquid snippets. No developer involvement to launch or manage subscriptions.

Subscriptions run natively on Shopify. Contract data, billing cycles, and customer data are all stored in Shopify. No external subscription server.

Full subscription functionality on both Shopify and Shopify Plus. No plan-tier restrictions on bundling, dunning, or auto-tagging features.

Every subscription contract page shows a Loyalty Points card with the customer's current balance and a link to their full loyalty profile. Support teams resolve subscription and loyalty questions in one view.